Refunds

Return of goods

The buyer may return the purchased goods within 45 days from the date of receipt, but must send a written notice to the seller within 14 days from the date of receipt, stating that he withdraws from the purchase or contract. Returning the goods to the company is considered a notice of withdrawal from the contract.

The buyer is responsible for the cost of returning the goods. We do not accept COD shipments.

In accordance with Article 43.d of the Consumer Protection Act (ZVPot), the buyer must return the purchased items in an undamaged condition, which also includes the packaging in which the product was delivered.

We will refund the purchase price to the buyer's bank account no later than 14 days after receiving the returned goods and the required withdrawal form.

A product withdrawal form is available here.

Decrease in the value of goods upon withdrawal from the contract

In accordance with the ninth paragraph of Article 43.d of the nZVPot, the consumer is liable for the reduction in the value of the goods if the reduced value is the result of conduct that is not strictly necessary to determine the nature of the properties and functioning of the goods, but the consumer does not lose the right to withdraw without giving a reason in the event of the return of used or damaged goods.

Material defect (the manufacturer of the item is responsible)

According to the Consumer Protection Act, a mistake is material:

• if the goods do not have the properties necessary for their normal use or for circulation;

• if the goods do not have the properties necessary for the specific use for which the buyer is purchasing them, but which were known to the seller or should have been known to him;

• if the goods do not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed;

• if the seller has delivered goods that do not match the sample or model, unless the sample or model was shown only for the purpose of notification.
  
  

Claiming a factual error

The buyer must notify the seller of any material defect, together with a detailed description of the defect, no later than two months from the date on which the defect was discovered. If more than two years have passed since the receipt of the item, the claim for a material defect is no longer possible. At the same time, the buyer must allow the item to be inspected. To claim a material defect, please fill out the form that you will find 

The right to claim a material defect in an item is regulated in more detail by the provisions of the ZVPot.

To claim a factual error, please fill out the form found here. here.