Terms and conditions

The contractual terms and conditions are basically regulated by the Consumer Protection Act (ZVPot), which is published in the Official Gazette of the Republic of Slovenia. In addition, the company Ritoša doo (hereinafter referred to as the seller) adds and highlights the following.

Prices

All product prices are listed in EUR and include value added tax (VAT). Prices are guaranteed for the day of order and are subject to change daily, without prior notice.

Orders - purchase steps

To start, add the products you want to buy to your cart by finding them in the online store by browsing through categories or using the search engine and clicking on the “Add to Cart” button for the product. The product will then be added to your cart, the contents of which you can always view in the upper right. Once you have added all the desired products to your cart, you can continue to the order form by clicking on the “Proceed to Checkout” button.
Before ordering goods, you can edit the contents of your order in the shopping cart. You can add products to the cart, change the quantity and delete individual products. If you are sure that you want to purchase the products in your shopping cart, you can continue.
– If you have already purchased from our online store and registered with an email address and password, you can log in by clicking on the “Click here” prompt next to the “Are you already registered?” text. This will allow you to use your address information, which we already have saved from your previous purchases with us.
– If you are not registered and would like to register, click on the “Create an account” button. This will not only allow you to place an order, but also register with us, allowing you to view your order list and manage and use your list of payment and delivery addresses.
– If you are not registered and do not wish to register, you are not required to do so. Simply continue by clicking the “Buy as a guest” button.
Based on the example in point 2, a form will open for you to enter your details, including delivery and payment details or invoice (if different from the delivery address). You must complete all fields marked with an asterisk *, the rest are optional.
Select a delivery method and indicate that you agree to the terms and conditions.
In the last step, select your payment method.
An order summary will open, where some of the details of your order are listed again.
To continue and place your order, click on the "Place order with payment obligation" button.
After successfully placing an order, the consumer will receive information about the order status to their email address. The consumer will receive all information about the order status to the email address provided and will be notified when the shipment is handed over to the delivery service.

Guaranteed flawless operation

All products are covered by a minimum warranty period of 12 months, except for products where otherwise stated on the website or in the enclosed warranty card. If this is not stated, the product does not have a warranty or this information is not known at that time. For details, the buyer can contact the seller.

The buyer can only claim the warranty if the device has been handled in accordance with the instructions and the manufacturer's warranty conditions have been observed.

The buyer claims the warranty with the warranty card and the seller's invoice directly from the manufacturer or its authorized service center.

The seller provides assistance in resolving warranty claims with the manufacturer or an authorized service center.

The buyer can also deliver the goods for which he would like to exercise his rights under the warranty period to the seller's headquarters or send them by mail, covering the shipping costs. We do not accept COD shipments.

Return of goods

The buyer may return the purchased goods within 45 days from the date of receipt, but must send a written notice to the seller within 14 days from the date of receipt, stating that he withdraws from the purchase or contract. Returning the goods to the company is considered a notice of withdrawal from the contract.

The buyer is responsible for the cost of returning the goods. We do not accept COD shipments.

In accordance with Article 43.d of the Consumer Protection Act (ZVPot), the buyer must return the purchased items in an undamaged condition, which also includes the packaging in which the product was delivered.

We will refund the purchase price to the buyer's bank account no later than 14 days after receiving the returned goods and the required withdrawal form.

A product withdrawal form is available here.

Decrease in the value of goods upon withdrawal from the contract

In accordance with the ninth paragraph of Article 43.d of the nZVPot, the consumer is liable for the reduction in the value of the goods if the reduced value is the result of conduct that is not strictly necessary to determine the nature of the properties and functioning of the goods, but the consumer does not lose the right to withdraw without giving a reason in the event of the return of used or damaged goods.

Material defect (the manufacturer of the item is responsible)

According to the Consumer Protection Act, a mistake is material:

if the goods do not have the properties necessary for their normal use or for circulation;
if the goods do not have the properties necessary for the specific use for which the buyer is purchasing them, but which were known to the seller or should have been known to him;
if the goods do not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed;
if the seller has delivered goods that do not match the sample or model, unless the sample or model was shown only for the purpose of notification.

Claiming a factual error

The buyer must notify the seller of any material defect, together with a detailed description of the defect, no later than two months from the date on which the defect was discovered. If more than two years have passed since the receipt of the item, the claim for a material defect is no longer possible. At the same time, the buyer must allow the item to be inspected. To claim a material defect, please fill out the form that you will find

The right to claim a material defect in an item is regulated in more detail by the provisions of the ZVPot.

To claim a factual error, please fill out the form found here. here.

Personal data security

The seller will use the buyer's personal data only to fulfill the order. Under no circumstances will it be passed on to third parties.

The buyer must protect their access data (email address and password) that identifies the buyer in the electronic store.

Product information on the website

The images do not represent the actual situation. The information on the website may be incorrect. The seller does not guarantee the accuracy of the prices and other information about the product. The published data is information about the products offered. The price and availability of the product are confirmed only when the buyer receives an e-mail from the seller to the e-mail address, informing him that the offer has been confirmed and the order has been processed.

In the event of any errors, the seller may advise the buyer to purchase a similar product.

Order cancellation

The order can also be canceled without obligation for the buyer, unless it has already been confirmed by the seller.

If the order has been confirmed and the buyer wishes to cancel the order, the contracting parties may agree on the possibility of cancellation without obligation (depending on transactions and shipping). If such an agreement is not possible, the cancellation is treated as a refund.

Complaints and disputes

The seller accepts any complaints at the company's headquarters or by email. The seller undertakes to do his best to resolve all complaints and disputes in favor of the buyer. The seller complies with applicable consumer protection legislation. The seller must confirm receipt of the complaint within 5 working days and inform the buyer about the progress of the procedure. The seller is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the seller makes every effort to resolve any disputes amicably.

In case of problems, the buyer can contact the seller by phone at 05 640 12 40 or by email at info@ritosa.siThe complaint must be submitted via e-mail or in writing to the company's headquarters: RITOŠA doo, Kajuhova 28, 6310 IZOLA.

Out-of-court settlement of consumer disputes

In accordance with legal regulations, the seller does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, the seller publishes an electronic link to the online dispute resolution platform (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.